ICICI Lombard travel claims
Follow your policy and the claim category’s document instructions.
These are ICICI Lombard’s published steps, not a benefit guarantee.
Report and track
Log in with your registered mobile on IL TakeCare or the website. Select your travel policy, Report Claim, then Medical, Baggage & Personal Loss or Others. Upload documents and bank details, submit and track.
Delay and baggage documents
Carrier delay: bank details, ticket/boarding pass and airline delay-and-reason confirmation. Baggage delay: bank details, ticket/boarding pass and PIR. Damage: photographs and PIR. Loss: bank details and FIR, police report or complaint copy.
Missed connection
Prepare the initial itinerary, unused-ticket fare, airline refund/no-show details and new-ticket fare.
Insurer assistance
International callback: +91 124 449 8778; India: 1800 102 5721; USA/Canada: +1 844 871 1200. Email [email protected]. These are insurer assistance channels, not airport desks.
Are baggage documents identical?
No. Follow the relevant category.
Does submitting guarantee payment?
No. Your policy and claim assessment determine eligibility.
Official information
Checked on: 2026-10-13