ThaiLiveNowLIVE Contact arrival staff and keep the report and airline correspondence.
For a missing or damaged bag, contact IndiGo’s desk in the destination arrival hall.
IndiGo requires an arrival irregularity report for loss or damage. Its rules treat unreported receipt as evidence of good condition; this is not a statement that every later legal claim is impossible.
Notify IndiGo within 21 days after the delayed bag is placed at your disposal, not flight arrival.
Keep your report and replies, and ask staff about the next step.
No. Use the destination arrival baggage desk.
No. It starts when the delayed bag is available to you.
Choose the male or female form to match the speaker, then show the Thai sentence you need to the staff member or copy it to send. (말하는 사람에 맞게 남성·여성 말투를 선택한 뒤, 필요한 태국어 문장을 직원에게 보여주거나 복사해 전달하세요.)
After finding damage to your arriving bag, ask baggage staff where to report it and request a PIR. (도착 수하물 파손을 발견해 수하물 담당 직원에게 신고·PIR 서류 문의 창구를 물을 때)
กระเป๋าเดินทางเสียหาย ต้องการแจ้งปัญหาและขอเอกสาร PIR ต้องติดต่อที่ไหนครับ
My suitcase has been damaged. (캐리어가 파손됐습니다.) Where should I go to report the problem and request a PIR document? (신고하고 PIR 서류를 요청하려면 어디로 가면 될까요?)
Checked on: 2026-10-13