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Check-in and contacts at UK airports

Choose your departure airport and the service you need. A reservations number is different from an airport desk’s direct line. Counter assignments and check-in deadlines can change; check your own flight on the departure screens and with the airline.

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London Gatwick Airport LGW

Airport information →

Check-in and bag drop

British Airways · Check-in

South Terminal. Use the departure screens to find the check-in zone for your flight.

Long-haul check-in closes 60 minutes before departure.

Confirm your airport and terminal on your booking before setting off.

Checked on: 2026-10-13

British Airways · Bag Drop

South Terminal

World Traveller and World Traveller Plus: from two hours before departure, no earlier than 04:00. Club World and eligible Club members: from 04:00.

These are Bag Drop opening times. Check-in opening and the flight deadline are separate.

Checked on: 2026-10-13

Norse Atlantic · Airport check-in

South Terminal

General Norse policy: desks open four hours before scheduled departure and close one hour before.

Confirm the check-in counter and any flight-specific instructions on the departure screens and with airport staff.

Checked on: 2026-10-13

Ticketing and airport offices

Norse Atlantic · Departure terminal information

South Terminal

Confirm your flight’s terminal and check-in area on the day’s departure screens.

Checked on: 2026-10-13

Baggage and lost-property contacts

Norse Atlantic · Arrival baggage service

Global Baggage Solutions

For arrival baggage assistance at Gatwick, email the ground handler Global Baggage Solutions at [email protected].

[email protected]

Checked on: 2026-10-13

British Airways · Delayed baggage · telephone help

BA lists this number for help with delayed baggage, with calls charged at the local rate. It is separate from reservations and is not listed as a Gatwick airport desk or a dedicated PIR registration line. Keep your baggage report reference when contacting the airline.

Checked on: 2026-10-14

Reservations and general support

British Airways · New bookings and price enquiries · remote support

Daily, 24 hours · option 2

Use option 2 for new bookings and price enquiries. Calls are charged at the local rate. This is BA’s UK telephone service, separate from the Gatwick check-in counter and baggage desk.

Checked on: 2026-10-14

London Heathrow Airport LHR

Airport information →

Check-in and bag drop

Thai Airways · International check-in

Terminal 2.

Counter assignments can change by season. Check your flight's counter on the day's departure screens and confirm with THAI.

Checked on: 2026-10-13

EVA Air · Staffed check-in

Terminal 2, Counter A: Wave 3 priority services; Wave 2 special assistance.

4–1 hours before departure.

Confirm your flight’s counter on the day.

Checked on: 2026-10-13

EVA Air · Baggage tag printing

Terminal 2, Wave 1, Counter A/B.

5–1 hours before departure daily.

Print and attach your tag.

Checked on: 2026-10-13

EVA Air · Self-service bag drop

Terminal 2, Counter A, Wave 2.

Use after printing your tag.

Checked on: 2026-10-13

Ticketing and airport offices

Thai Airways · Airport office contact

Room 0144, Terminal 2, The Queen’s Terminal, Heathrow Airport, Hounslow TW6 1EW.

The airport listing uses THAI's reservation-centre contact. Its 24/7 availability is for phone and email assistance only.

+44 1603 804371

[email protected]

Checked on: 2026-10-13

EVA Air · Airport office

Daily 14:00–22:00; may close 17:00–22:00 depending on operations.

Airport departure contact, separate from baggage service.

+44-20-8745-7779

Checked on: 2026-10-13

EVA Air · Ground handling agent

Daily 08:00–19:30.

Agent name and desk location are not stated.

+44-330-0948859

Checked on: 2026-10-13

Baggage and lost-property contacts

Thai Airways · Arrival baggage reporting

Report missing or damaged baggage to THAI ground staff immediately on arrival. The official London baggage email is a station contact; its physical desk location and hours are unconfirmed.

[email protected]

Checked on: 2026-10-13

EVA Air · Baggage service

Daily 14:15–22:15.

For baggage enquiries.

+44-208-7457779

Checked on: 2026-10-13

Manchester Airport MAN

Airport information →

Baggage and lost-property contacts

Norse Atlantic · Arrival baggage service

Excess Baggage Company: Terminal 2 Lost Property & Left Luggage desk

For arrival baggage assistance at Manchester, contact Excess Baggage Company’s Lost Property & Left Luggage desk in Terminal 2.

Checked on: 2026-10-13

Norse Atlantic · Airline baggage email support

Norse lists [email protected] for its baggage department and [email protected] for customer care. These are airline support channels, separate from the Manchester handling desk at Excess Baggage Company in Terminal 2. Keep your baggage report reference when following up.

[email protected]

Checked on: 2026-10-14

Airline reporting and certificates →Airport information in Thailand →Flights between the UK and Thailand →

Source check date: 2026-10-13

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