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Search flight, airport and airline help across countries

Choose a country or search all our country datasets below. Use the airline actually operating your flight when asking for help. Start with the airport team if your checked bag is missing or damaged, and keep your booking, baggage tag, report number and correspondence. This English directory is shared across markets; the conditions for your flight depend on its departure country, operating airline and ticket.

Thailand airport arrival, departure and facility guides →

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Search airline names or codes, flight numbers, airport codes and recorded contacts across all ten country datasets. Results explain where to go in English; each country’s full record opens in its original language. Country-specific conditions remain separate.

Search 1053 records, or browse by type and country.

All markets · Airline help

Asiana Airlines · OZ

Find an English explanation and the airline’s official reporting and support channels.

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All markets · Airline help

Korean Air · KE

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All markets · Airline help

Thai Airways · TG

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All markets · Airline help

Air Busan · BX

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All markets · Airline help

Jeju Air · 7C

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All markets · Airline help

Jin Air · LJ

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All markets · Airline help

Air Premia · YP

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All markets · Airline help

Trinity Airways (formerly Tway Air) · TW

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All markets · Airline help

Thai AirAsia Co., Ltd. · FD

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All markets · Airline help

Eastar Jet · ZE

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All markets · Airline help

British Airways · BA

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All markets · Airline help

Norse Atlantic

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Find your operating airline

Search by an English airline name or the two-character code on your flight number. The airline operating the aircraft may differ from the airline that sold the ticket.

39 airlines in the existing Thailand travel records.

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Asiana Airlines OZ

For an Asiana-operated flight, use Flight Information Confirmation for a delay or cancellation document. Enter the flight number without OZ and the departure-local travel date. Arrival delays of at least 30 minutes and cancellations are covered by the published document service; delayed-flight documents are issued after departure. Report missing or damaged baggage to the arrival-airport team and keep the baggage tag and report. Ticket refunds, airline baggage claims and insurance claims are separate requests.

Flight documents and disruption ↗Baggage reporting and claims ↗Official service information ↗
Official sources · 9

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Korean Air KE

Open Korean Air’s e-forms or Flight Status page for a flight information confirmation. Use the departure date and the numeric flight number without KE. For a delayed flight, the published document service requires a delay of at least 30 minutes and is available after departure. Report a baggage problem to airport staff with your baggage tag; after a connection, contact the airline operating the final flight. Keep the report for follow-up and your separate insurance claim.

Flight status ↗Flight documents and disruption ↗Customer support ↗Damaged baggage ↗Official service information ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Thai Airways TG

Use the THAI flight-certificate form for a flight actually operated by THAI. The published application window is from 3 days after the scheduled travel date to 6 months; delay certificates cover arrival more than 15 minutes late. Show damaged baggage to THAI staff immediately and keep a PIR copy. THAI’s damage page requires a written claim within 7 days after arrival; delayed-baggage expense claims are due within 21 days after delivery. Keep the applicable report and receipts.

Flight documents and disruption ↗Delayed or missing baggage ↗Damaged baggage ↗Flight status ↗Customer support ↗Official service information ↗
Official sources · 12

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Air Busan BX

Use the official departure-and-arrival search to check your flight. A boarding confirmation proves that you travelled; ask separately if you need a document showing a delay or cancellation and its cause. Show damaged baggage to arrival staff before leaving the baggage area. The international conditions distinguish written notice for damage, delay and loss; the general compensation page uses different starting dates for some claims. Ask which provision applies and keep the written response.

Flight status ↗Baggage reporting and claims ↗Official service information ↗
Official sources · 8

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Jeju Air 7C

For a personalised delay or cancellation document, use My Flight Status with the six-character booking reference and the passenger’s name as entered in the international booking. The published FAQ describes email, PDF and print options after finding the flight. Report damaged or missing checked baggage at the arrival airport before leaving. Jeju’s published guidance distinguishes damage notice within 7 days after receipt from delay or loss notice within 21 days after the expected delivery date.

Official service information ↗Customer support ↗Baggage reporting and claims ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Jin Air LJ

Look up the flight in Jin Air’s departure-and-arrival service for a delay or cancellation document. The airline also lists its customer Q&A, airport counter or gate as request channels. Report baggage damage immediately and keep photographs showing the baggage tag. The baggage tracing report is different from the compensation agreement used after compensation has been decided. The flight-search range is not itself a certificate-application deadline.

Customer support ↗Complaints and claims ↗
Official sources · 5

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Air Premia YP

Search Air Premia’s flight information confirmation using the destination and original departure date, then open the flight record to print it. Report baggage problems promptly to the arrival station. The published international conditions require written objections within 7 days after receipt for damage, within 21 days after the bag becomes available for delay, and within 21 days after it should have become available for loss. Keep the tag, photographs and correspondence; insurance is a separate claim.

Flight documents and disruption ↗Baggage reporting and claims ↗Customer support ↗Conditions of carriage ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Trinity Airways (formerly Tway Air) TW

Trinity Airways, formerly T’way Air, provides departure-and-arrival information and flight documents through its official service. A detailed document containing passenger information involves passenger verification. The published guidance directs requests for delays of one hour or less, or unavailable online records more than a month after travel, to the reservation centre or customer enquiry channel. Report baggage problems at arrival and follow the airline’s written-notice instructions. Keep any passenger-redress receipt separate from insurance paperwork.

Flight status ↗Official service information ↗Customer support ↗Damaged baggage ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Thai AirAsia Co., Ltd. FD

Check the operating airline: Thai AirAsia FD and Thai AirAsia X XJ have different conditions. Report a baggage problem to arrival staff. FD’s published conditions require written damage notice no later than 7 days after receipt and delay notice within 21 days after the bag becomes available. For a delay or cancellation document, ask the official Chat with Bo support channel about the document and details your insurer needs; a specific certificate issue process is not confirmed in these records.

Flight status ↗Customer support ↗Conditions of carriage ↗
Official sources · 8

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Eastar Jet ZE

Use Eastar Jet’s real-time departure and arrival service for a delay or cancellation certificate. The document does not include passenger personal details, so keep the emailed booking confirmation as well. Report baggage problems immediately. The general baggage page counts delay or loss notice from the expected delivery date; the international conditions distinguish when delayed baggage becomes available from when lost baggage should have become available. Ask which provision applies and keep your written report.

Flight status ↗Official service information ↗Conditions of carriage ↗
Official sources · 5

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

British Airways BA

Check your BA booking for replacement travel or refund options after a disruption and keep receipts for extra expenses. Report a missing or damaged bag promptly. For written evidence of baggage loss, damage or delay for an insurer, BA directs passengers to Customer Relations. The listed UK delayed-baggage number is 0344 493 0785; this is telephone support, separate from the airport desk. Keep the baggage report reference.

Flight status ↗Official service information ↗Damaged baggage ↗Customer support ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Norse Atlantic

For delayed, lost or damaged baggage, contact the handler at your arrival airport. Handlers coordinate searches and delivery during the first five days; this period is not a reporting or claim deadline. Keep the PIR. Norse’s damage guidance requires reporting and claiming within seven days after receipt. Handler contacts are separate from the airline baggage department; follow the official procedure for the relevant airport.

Damaged baggage ↗Baggage reporting and claims ↗
Official sources · 5

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

EVA AIR BR

Use EVA Air’s official support channels for your flight or baggage request. Its Bangkok city ticket office and general reservation line are separate from the Suvarnabhumi check-in counter or arrival baggage team. The city office is listed at S-METRO, room 1700 on floor 17, weekdays 08:30–17:30, telephone +66-2-3027300. The general reservation/ticketing line +66-2-4609188 offers Chinese and English service 24 hours. Keep your baggage report when following up on an airport incident.

Damaged baggage ↗Official service information ↗Flight status ↗Baggage reporting and claims ↗Customer support ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Air India AI

Use Air India’s free Flight Disruption Statement for eligible delay, cancellation or diversion evidence. Its paid Travel Certificate proves completed travel and serves a different purpose. Keep your original booking, operating flight number and travel date when requesting evidence. Follow the official support and baggage links for the process applicable to your arrival airport.

Flight documents and disruption ↗Official service information ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

IndiGo 6E

A paid IndiGo Travel Certificate proves travel for reimbursement, GST or LTC purposes; it is not automatically a delay or cancellation certificate. Request it with your booking reference and email address. The published fee is INR 300 per passenger per sector including GST; for travel more than 18 months ago, contact the call centre. Ask separately for the disruption evidence your insurer requires. For applicable Thailand-departure rights claims, the existing conditions list [email protected].

Flight documents and disruption ↗Baggage reporting and claims ↗Official service information ↗Customer support ↗Conditions of carriage ↗
Official sources · 8

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Air India Express Limited IX

Report damaged, delayed or missing checked baggage at the destination airport before leaving. Air India Express requires a completed Property Irregularity Report (PIR) and supporting documents at the airport. Keep the boarding pass, baggage tag, PIR copy and receipts for essential purchases. Its guidance treats an unrecovered bag as lost after 21 days; use the PIR reference for follow-up and a compensation claim.

Flight status ↗Conditions of carriage ↗Official service information ↗Customer support ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

United Airlines UA

For a United-operated flight, use the official booking and support channels with your flight number and travel date. The Los Angeles–Bangkok itinerary in our US guide stops in Hong Kong under UA820; the San Francisco departure connects from UA877 to UA820 there. The listed return to San Francisco changes from UA821 to United-operated UA878 in Hong Kong. LAX check-in is at Terminal 7. SFO international check-in is in the International Terminal, Level 3: Aisle 1 for Business and Premium passengers, Aisle 2 for Economy. Contact the airline for missing checked baggage or an item left on the aircraft. LAX Airport Police’s public-area lost-property inquiry serves a different purpose.

Official service information ↗Airport lost property · LAX ↗
Official sources · 16

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Iberojet E9

Start an Iberojet claim on its official claims page with the booking reference and passenger surname; both are required before selecting Realizar Reclamación. For baggage damage or delay, follow the separate baggage-incident procedure. General contact includes the Eli virtual assistant and Spain telephone 911.589.494, which is not an airport PIR desk line. Explain which document you need for insurance and keep the request and airline reply; cover depends on your own policy.

Complaints and claims ↗Customer support ↗Baggage reporting and claims ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Japan Airlines JL

JAL’s international flight-certificate page covers JL-operated flights arriving at least 30 minutes late, cancellations and diversions. Search the official service for your flight and keep the document required by your insurer. The airline’s telephone support, check-in counter and arrival baggage team serve different purposes; use the baggage channel for a bag missing or damaged on arrival.

Flight status ↗Official service information ↗Flight documents and disruption ↗Baggage reporting and claims ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

All Nippon Airways NH

Use ANA’s international certificate service with the departure-local travel date. Its delay threshold is based on arrival, so do not substitute the departure delay. Damage and missing-baggage notices have different starting dates and procedures; read the applicable official baggage guidance and keep the baggage tag, report and correspondence.

Damaged baggage ↗Baggage reporting and claims ↗Flight documents and disruption ↗
Official sources · 12

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

ZIPAIR Tokyo ZG

Report damage, loss or a baggage collection mix-up to staff at your arrival airport. After leaving, ZIPAIR’s contact page provides a baggage reporting form. Its written-notice periods distinguish damage within 7 days after receipt, delay within 21 days after receipt, and loss within 21 days after expected receipt. For a delay or cancellation certificate, search the official certificate page by route and date or flight number and date. A boarding certificate and an insurance claim are separate procedures.

Flight status ↗Customer support ↗Flight documents and disruption ↗Baggage reporting and claims ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Thai AirAsia X XJ

Thai AirAsia X uses the XJ flight code and has different conditions from Thai AirAsia FD. Changes are sent to the registered SMS number or email address. For a cancellation or schedule change, the collected guidance directs passengers through the booking-specific link in the notification email to AskBo for a free flight-change option, subject to seat availability. If you booked through an agency, contact the agency as well.

Flight status ↗Damaged baggage ↗Conditions of carriage ↗Customer support ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Thai Vietjet VZ

For Thai Vietjet flights beginning VZ, the official contact page lists [email protected]. Give your operating flight number and travel date when asking about disruption or documents. The contact page lists +603 2730 9887 for calls from Malaysia and 02 089 1909 for calls from Thailand. These are general contact-centre numbers, not confirmed airport baggage or check-in desk lines. VJ and VZ are different operators.

Conditions of carriage ↗Official service information ↗Customer support ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Peach Aviation MM

Tell Peach staff at the arrival airport if your bag is damaged or missing; after leaving, use its official baggage form. Written notice is due within 7 days after receipt for damage and within 21 days after receipt for delayed baggage. The Flight Certification form uses the six-character booking reference and surname in Latin letters and also accepts travel-agency bookings. Your insurer decides cover under your own policy.

Baggage reporting and claims ↗Flight documents and disruption ↗Conditions of carriage ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Malaysia Airlines MH

Report damaged or delayed baggage through the airport baggage office or the official self-service portal and keep the reference number. AskMH provides disruption-letter guidance and a request form. The 24-hour contact centre is 1300 88 3000 within Malaysia or +603 7843 3000 from abroad; it is general support, separate from an airport office or baggage desk. For an MH-coded flight operated by THAI, check the actual operating airline.

Official service information ↗Baggage reporting and claims ↗Damaged baggage ↗Customer support ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

AirAsia Berhad (Malaysia) AK

Check that the operating flight is AirAsia Malaysia AK; FD and XJ refer to different operators and conditions. Use the official baggage guidance for damage or delayed delivery and keep the arrival report and baggage tag. AirAsia MOVE and general support are separate from the arrival baggage desk. Follow the conditions for your operating airline rather than copying another AirAsia operator’s deadlines.

Damaged baggage ↗Conditions of carriage ↗Customer support ↗Baggage reporting and claims ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Firefly FY

For disruption letters and baggage claims, use Firefly’s AskFY and official conditions for the relevant process. Chat with FY offers general live chat daily, including public holidays, from 07:00 to 23:00 Malaysia time (GMT+8); the contact page also provides written web feedback. This general support service is not a confirmed airport baggage/PIR desk or a validated substitute for submitting a claim.

Customer support ↗Conditions of carriage ↗Flight documents and disruption ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Aeroflot SU

For baggage not received at reclaim, or an item left on the aircraft, the Bangkok airport guidance directs passengers to their airline. Airport Lost and Found handles forgotten items handed into its custody; it is not the same service as an airline’s missing checked-baggage desk. Keep your flight details and baggage tag and use Aeroflot’s official support channel for the appropriate report.

Official service information ↗Flight documents and disruption ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

AZUR air

Request a flight-disruption document through AZUR air’s official form. Its published general support number is +7 495 374-55-14; this is not an airport counter telephone. Keep the flight number, travel date, request and airline reply, and ask your insurer which document it needs.

Flight documents and disruption ↗
Official sources · 1

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

China Southern Airlines CZ

China Southern lists delay-certificate channels on its website, app and the airport where the delay occurred. Follow the official form’s identity, passport or ticket-number and flight-date requirements. The document can support a refund or an eligible insurance claim, but it does not decide insurance cover. The Suvarnabhumi office at basement room TM304 and the Bangkok city service point are separate from the day’s check-in counter; contact the airline for the service you need.

Official service information ↗Conditions of carriage ↗
Official sources · 6

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Spring Airlines 9C

Use Spring Airlines’ official delay or cancellation certificate query for a 9C flight. For damaged or missing checked baggage, keep the baggage tag and ticket and contact Spring or its ground handler. General support and complaints use 95524, or +86 2195524 outside mainland China; the listed complaints email is [email protected]. These are not Bangkok airport desk lines. Spring Japan IJ has different customer-service arrangements.

Flight documents and disruption ↗Conditions of carriage ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Air China CA

Air China’s website and app provide delay or cancellation certificate queries for flights completed within the preceding 365 days. Match the travel date and operating carrier to your ticket. Keep the certificate and original itinerary for the recipient’s requirements; insurance, ticket changes and baggage reporting remain separate requests.

Official service information ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

China Eastern Airlines MU

For baggage problems, check the receipt date and written-notice requirements in China Eastern’s international conditions, section 19.1.2. Use the official irregular-flight certificate service for the document and login requirements. Its Bangkok city office in CRC Tower, All Seasons Place, is not an airport counter; use the appropriate airline reporting channel for an arrival baggage problem.

Customer support ↗Official service information ↗Flight documents and disruption ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Shanghai Airlines FM

Use Shanghai Airlines’ own international conditions for travel between China and Thailand. Do not apply domestic baggage-notice periods to an international flight or substitute another airline’s terms merely because the customer-service number is shared. Check the actual operating airline and use the official flight-status and support channels for your travel date.

Official information ↗
Official sources · 1

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Shandong Airlines SC

Use Shandong Airlines’ official service for disruption certificates and the appropriate baggage procedure. Its certificate is not itself the basis for an involuntary ticket change, refund, service or compensation. The collected baggage conditions took effect on 1 July 2026; tickets bought earlier follow the conditions at purchase. General support is 95369 in China or +86 (531) 95369 from abroad, available 24 hours; this is not an airport baggage desk.

Official service information ↗Flight documents and disruption ↗
Official sources · 4

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

STARLUX Airlines JX

STARLUX’s delay or cancellation certificate application covers international flights actually operated by STARLUX within one year of operation. The signed application must match the passport signature and include the passport photo and signature pages; accepted files are jpeg, jpg, png, doc, docx or pdf, up to 20 MB. Its separate flight-status statement query has different requirements. Report baggage problems immediately on arrival; for multiple airlines, report at the final destination to the last carrier. Damage or missing contents notice is due within 7 days from the day after receipt; delay or loss within 21 days from the day after scheduled flight arrival, not from later baggage delivery.

Flight status ↗Flight documents and disruption ↗Customer support ↗Baggage reporting and claims ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

China Airlines CI

Use China Airlines’ official baggage-irregularity guidance for damaged or delayed baggage and its Flight Status service for flight documents. The Bangkok city office is at Q House Lumpini, floor 11, room 1103; +66-2-210-8999 and [email protected] are city-office contacts, weekdays 08:30–17:30. They are separate from the airport counter. For an arrival baggage problem, make the appropriate airline report and keep the baggage tag and reference.

Damaged baggage ↗Official service information ↗Customer support ↗
Official sources · 5

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Tigerair Taiwan IT

Report a checked-baggage problem immediately to the Tigerair Taiwan baggage team in the arrival reclaim area and keep the baggage irregularity report. Follow-up claims go to its listed baggage claims agent, [email protected] or +65 6991 6031, weekdays 09:00–18:00 Singapore time. General Chinese-language support is +886 2 7753 1088 or online customer service, daily 09:00–21:00 Taiwan time; it is not a direct airport baggage desk line.

Baggage reporting and claims ↗Customer support ↗Official service information ↗Conditions of carriage ↗
Official sources · 7

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Thai Lion Air SL

For a Thai Lion Air SL flight, use the airline’s official support and give your operating flight number and travel date. Its general contact page lists +66 2 529 9999 daily 07:00–20:00. The airport directory separately lists a city office using the same number with weekday hours 09:00–20:00 GMT+7. These have different service scopes; ask which office and opening hours apply. The listed Taiwan general contact is not an airport baggage desk line.

Customer support ↗
Official sources · 5

Source check date: . Contact and claim conditions can depend on the airport, country and ticket.

Flying from the United States?

For US–Thailand routing and departure-airport check-in locations, use the United States guide. This shared directory is for airline support across markets.

United States–Thailand flights and airport check-in →

Keep three requests separate

Changing or refunding an airline ticket, reporting baggage and claiming on travel insurance are separate processes. A boarding confirmation and a delay or cancellation document can also serve different purposes. Ask the recipient which document it needs before submitting a claim.

This directory uses the airline records already collected for Thailand travel. It does not claim to cover every airline worldwide. The official links may open in the language of the airline’s source page.

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Sharing image credit: Khaosaming · CC BY-SA 3.0