British Airways
London Gatwick–Bangkok flights, departure counters and help with flight or baggage disruption.
British Airways · Open guide →My flight is delayed · UK–Thailand
Ask the airline for the latest departure information. Keep the original schedule and delay notices. Ask about the assistance you need and how to obtain written proof of the disruption.
Keep the original schedule and delay notices. Ask about the assistance you need and how to obtain written proof of the disruption.
Check the operating airline and revised departure
Use the departure date in the airport’s local time and the actual operating airline shown on the ticket. Check the revised departure and whether your connection or checked baggage is affected. Keep the airline’s messages and your original itinerary.
Ask about the next steps before leaving the desk
Ask airline staff what happens to the onward flight and baggage, and which assistance applies to your flight. Do not treat support or compensation rules for a departure from Thailand as automatically applying to an outbound flight from another country.
Request the right evidence
A document proving that you travelled is different from one recording a delay or cancellation. Ask your insurer what document it needs, then follow the operating airline’s own issue conditions. Keep the request, reply and case number with any expense receipts.
Airline reporting and certificates
Search the airlines listed for travel between the United Kingdom and Thailand by name, airline code or flight number.
No matching result in these records. Check the operating airline on your ticket or use the shared English directory.
Norse Atlantic
Official terminal guidance and the planned Manchester–Bangkok winter service.
Norse Atlantic · Open guide →Thai Airways
Heathrow–Bangkok nonstop flights checked for 13 October 2026.
THAI disruption certificate →
Request an insurance document through THAI’s official form.
EVA Air
EVA Air operates the London Heathrow–Bangkok segment.
EVA departure/arrival certificate →
Use EVA’s official application.
Which airline should I contact first?
Check the actual operating airline on the ticket. A marketing flight code or the booking seller may differ from the company operating the flight; use the relevant carrier guidance below.
Is a delay certificate the same as proof of travel?
No. They establish different things. Ask the receiving organisation which document it needs and check the airline’s issue conditions.
Does reporting to the airline also file my insurance claim?
No. Keep the airline’s case record and separately check your policy’s cover, evidence and claim procedure.
Thai phrases to show airport staff
Choose the male or female form to match the speaker, then show the Thai sentence you need to the staff member or copy it to send.
Request delay confirmation
At the counter or gate, ask about confirmation for a delayed flight.
เที่ยวบินที่จองไว้ล่าช้า ขอเอกสารรับรองการล่าช้าของเที่ยวบินได้ไหมครับ
My booked flight has been delayed. Could I get a flight delay confirmation document?
Ask about another flight
After a cancellation or delay, ask the airline counter about changing flights.
ขอเปลี่ยนไปเที่ยวบินอื่นได้ไหมครับ
Could you change me to another flight?
Ask how to request a refund
At the airline or ticketing counter, ask about the ticket refund procedure.
ต้องการขอคืนเงินค่าตั๋วเครื่องบิน ต้องทำอย่างไรครับ
I would like a refund for my flight ticket. What should I do?
Ask about meals or accommodation
During a long delay, ask airline staff whether meals or accommodation are provided.
เที่ยวบินล่าช้ามานานแล้ว ทางสายการบินมีอาหารหรือที่พักให้ผู้โดยสารไหมครับ
The flight has been delayed for a long time. Does the airline provide meals or accommodation for passengers?