How to file a baggage report (PIR) with Air India Express at the arrival airport, what documents to keep, and how the 21-day rule works.
If your checked baggage is damaged, delayed or does not arrive, report it to the Baggage Desk before you leave the arrival airport and file a Property Irregularity Report (PIR) with supporting documents.
Report damaged, delayed or missing checked baggage to the Baggage Desk before you leave the arrival airport. Submit the Property Irregularity Report (PIR) along with supporting documents. This follows the airline's international conditions of carriage, section X(g)(xvii).
Keep your baggage tag, a copy of the PIR report, your boarding pass, and receipts for essential purchases. These support both the airline report and any later insurance claim. The airline report and the insurance approval are separate processes — filing with the carrier does not automatically start an insurance claim.
Baggage not found within 21 days is treated as lost. Note: this 21-day period defines when baggage counts as lost — it is not the deadline for filing a written claim. For general queries, the Global Contact Centre is at +91 124 693 5600, but this is a remote centre, not a direct PIR line. File the PIR at the airport desk itself. Specific desk numbers, phone numbers and hours for Varanasi (VNS), Pune (PNQ) and Bangkok (BKK) are not confirmed on official channels.
Go to the Baggage Desk before leaving the arrival airport and file a Property Irregularity Report (PIR) with supporting documents. Do not leave the airport first and report later.
Keep your baggage tag, a copy of the PIR, your boarding pass, and receipts for essential purchases. You will need these for the airline process and separately for any insurance claim.
Baggage not found within 21 days is treated as lost. This 21-day period is the point at which baggage counts as lost — it is not the same as the deadline for filing a written claim, so check the applicable claim timelines separately.
The Global Contact Centre handles general queries and is not listed as a direct PIR line. File your arrival baggage report at the airport Baggage Desk with supporting documents.
Choose the male or female form to match the speaker, then show the Thai sentence you need to the staff member or copy it to send. (말하는 사람에 맞게 남성·여성 말투를 선택한 뒤, 필요한 태국어 문장을 직원에게 보여주거나 복사해 전달하세요.)
After finding damage to your arriving bag, ask baggage staff where to report it and request a PIR. (도착 수하물 파손을 발견해 수하물 담당 직원에게 신고·PIR 서류 문의 창구를 물을 때)
กระเป๋าเดินทางเสียหาย ต้องการแจ้งปัญหาและขอเอกสาร PIR ต้องติดต่อที่ไหนครับ
My suitcase has been damaged. (캐리어가 파손됐습니다.) Where should I go to report the problem and request a PIR document? (신고하고 PIR 서류를 요청하려면 어디로 가면 될까요?)
Source check date: 2026-10-15
Latest deployment date: 2026-10-15
