Find the right IndiGo assistance desk
Use your flight details to find the correct airport service.
Start with the operating airline, departure-local date and flight number on your ticket.
Check-in and ticketing
Check departure screens for your flight’s counter. Counter allocations can change seasonally. At Mumbai Terminal 2, the airport lists IndiGo ticketing opposite Departure Gate 7.
Arrival baggage help
For a missing or damaged bag, contact IndiGo staff at the destination arrival-hall desk before leaving. Ask for a record of your report and the next step.
Disruption documents
Ask airline staff which delay or cancellation evidence they can issue. The paid Travel Certificate proves travel; it is not identified as a disruption certificate.
Can the city reservation office handle my bag at arrivals?
Use the destination arrival baggage desk for reporting; the Thailand city representative handles reservations.
Is a check-in counter automatically an insurance claims desk?
No. Ask about airline evidence and check your insurer’s document requirements separately.
Official information
Checked on: 2026-10-13