THAI delayed baggage
Report a missing bag before leaving arrivals.
Open a report
Approach THAI ground staff immediately. Give bag details and your contact and delivery address; keep the report copy and file reference.
Track delivery
Keep your tracing details accurate and notify staff of changes. Delivery is subject to local customs rules.
Request expenses separately
Submit a written expense claim promptly, no later than 21 days after delivery, with the PIR and receipts. THAI requires actual proven financial loss.
Does the 21-day period start at landing?
No. This procedure counts from baggage delivery.
Which London email handles baggage enquiries?
The official station list gives [email protected], separate from reservations.
My bag is delayed. What should I keep?
Report immediately to ground staff, keep a copy of the report and your File Reference Number.
Official information
Checked on: 2026-10-13