Find the check-in, ticketing, office and baggage contacts recorded for your market’s airlines. Counter assignments and service hours depend on the flight.
Airline routes, counters and contacts below belong to this country’s dataset. Common terminal facilities are described separately.
Find your operating airline and flight on the departure board
On Level 4 departures, look up your operating airline and flight, then go to the assigned counters. Q5–10 means counters 5 through 10 in Row Q; it is not a boarding gate.
The order below is check-in, ticketing, airport offices, baggage and reservation support. Airlines are alphabetical within each section. Assignments may change by day or season, so use the current departure board.
Flight disruption and baggage help
A check-in location or local desk contact for these airlines at Suvarnabhumi has not been confirmed in the retained information. Use your operating airline’s guidance below and check the departure board for your flight’s counter on the day.
The Los Angeles–Bangkok itinerary listed here uses UA820 via Hong Kong, while the San Francisco departure connects from UA877 to UA820 in Hong Kong. Choose the check-in instructions for your US departure airport and confirm your travel date.
Check-in and airline contact FAQs
What does a counter code such as Q5–10 mean?
It means check-in counters 5 to 10 in Row Q. The letter identifies the row and the numbers identify desks; neither is a boarding gate.
Can a counter change by day?
Yes. Read any day-specific assignment in the airline’s entry and check the current departure board against your own flight number and date.
Do all flights of an airline use the same check-in hours?
Not necessarily. Where flight-specific hours are listed, use the entry for your flight and date. An incoming flight does not establish the departure counter’s opening hours.
Can I arrive at the airport at check-in closing time?
Closing time is not a recommended arrival time. Allow time to find the desk and queue, and finish the required formalities before the airline’s deadline. Aircraft or flight exceptions must be read separately.
Can I check in at an office or baggage contact?
Those desks serve different purposes. Use check-in for departure formalities; report missing or damaged bags to baggage staff before leaving the airport.
Flight records · 4
These are dated records, not live confirmation of today’s operation or counter allocation.
Airport-pair guidance · 2
Check today’s flight status
Flight disruption and baggage help · 8
Check assistance, compensation conditions and the official CAAT complaint route when a scheduled international flight departing Thailand is delayed or canceled.
Check Airport Rail Link operating hours and the locations of the 24-hour taxi and Grab pick-up areas before traveling to your accommodation.
Use your operating airline, local departure date and flight number to find the right desk and confirm the day’s check-in arrangements.
How to file a travel insurance claim with Allianz US — documents by claim type, the online process, and tracking your claim.
Ask the airline for the latest departure information. Keep the original schedule and delay notices. Ask about the assistance you need and how to obtain written proof of the disruption.
Check the airline’s replacement-flight and refund options. Keep the cancellation notice and the airline’s reply. Confirm your booking arrangements before paying for a replacement journey.
Report it to the operating airline’s arrivals baggage team before leaving. Have your baggage tag and boarding pass ready. Keep the report number and ask how to follow the delivery or tracing process.
Show the damage to baggage staff before leaving the airport. Photograph the damage and keep your baggage tag and report. Check the airline’s separate written-notice requirements after the airport report.
Dates are the retained checks for each record. Counter hours normally refer to Thai local time; follow another time zone where explicitly stated.