Find the check-in, ticketing, office and baggage contacts recorded for your market’s airlines. Counter assignments and service hours depend on the flight.
Airline routes, counters and contacts below belong to this country’s dataset. Common terminal facilities are described separately.
Find your operating airline and flight on the departure board
On Level 4 departures, look up your operating airline and flight, then go to the assigned counters. Q5–10 means counters 5 through 10 in Row Q; it is not a boarding gate.
The order below is check-in, ticketing, airport offices, baggage and reservation support. Airlines are alphabetical within each section. Assignments may change by day or season, so use the current departure board.
Check-in counters
For boarding formalities and checked baggage. Find the operating airline, location and closing time.
These are dated records, not live confirmation of today’s operation or counter allocation.
Air India
Check-in
Location
Row T in the departure hall (monthly allocation may change).
Air India lists Row T for check-in. Check the airport departure screens for your flight before joining the queue because the allocation can change each month.
Report missing or damaged baggage to airline baggage staff before leaving the airport. A listed phone or email may differ from the on-site reporting desk.
Air India
Baggage assistance
Location
Dedicated desk near baggage claim.
Air India staff at this desk can help with baggage-related queries. Use the arrivals baggage desk for a baggage problem.
For ticket and reservation enquiries. These are not necessarily direct numbers for the airport counter.
Air India Express
Airline global support
Air India Express lists its Global Contact Centre as available 24 hours a day. This is a remote support contact, not a published Suvarnabhumi counter, office or baggage desk.
It means check-in counters 5 to 10 in Row Q. The letter identifies the row and the numbers identify desks; neither is a boarding gate.
Can a counter change by day?
Yes. Read any day-specific assignment in the airline’s entry and check the current departure board against your own flight number and date.
Do all flights of an airline use the same check-in hours?
Not necessarily. Where flight-specific hours are listed, use the entry for your flight and date. An incoming flight does not establish the departure counter’s opening hours.
Can I arrive at the airport at check-in closing time?
Closing time is not a recommended arrival time. Allow time to find the desk and queue, and finish the required formalities before the airline’s deadline. Aircraft or flight exceptions must be read separately.
Can I check in at an office or baggage contact?
Those desks serve different purposes. Use check-in for departure formalities; report missing or damaged bags to baggage staff before leaving the airport.
Flight records · 46
These are dated records, not live confirmation of today’s operation or counter allocation.
Check assistance, compensation conditions and the official CAAT complaint route when a scheduled international flight departing Thailand is delayed or cancelled.
Ask the airline for the latest departure information. Keep the original schedule and delay notices. Ask about the assistance you need and how to obtain written proof of the disruption.
Check the airline’s replacement-flight and refund options. Keep the cancellation notice and the airline’s reply. Confirm your booking arrangements before paying for a replacement journey.
Report it to the operating airline’s arrivals baggage team before leaving. Have your baggage tag and boarding pass ready. Keep the report number and ask how to follow the delivery or tracing process.
Show the damage to baggage staff before leaving the airport. Photograph the damage and keep your baggage tag and report. Check the airline’s separate written-notice requirements after the airport report.
Dates are the retained checks for each record. Counter hours normally refer to Thai local time; follow another time zone where explicitly stated.
