Report damage before leaving the airport where possible, and keep the suitcase while the claim is assessed.
BA requires damaged baggage or missing contents to be reported within seven days of receiving the bag. Keep the damaged item; it may be needed to verify the claim.
BA may offer repair or replacement depending on the case. Contact the airline before disposing of the bag or buying another. Keep the report reference for your claim.
Choose the male or female form to match the speaker, then show the Thai sentence you need to the staff member or copy it to send. (말하는 사람에 맞게 남성·여성 말투를 선택한 뒤, 필요한 태국어 문장을 직원에게 보여주거나 복사해 전달하세요.)
After finding damage to your arriving bag, ask baggage staff where to report it and request a PIR. (도착 수하물 파손을 발견해 수하물 담당 직원에게 신고·PIR 서류 문의 창구를 물을 때)
กระเป๋าเดินทางเสียหาย ต้องการแจ้งปัญหาและขอเอกสาร PIR ต้องติดต่อที่ไหนครับ
My suitcase has been damaged. (캐리어가 파손됐습니다.) Where should I go to report the problem and request a PIR document? (신고하고 PIR 서류를 요청하려면 어디로 가면 될까요?)
Checked on: 2026-10-13
